Shipping Policy

Aley &Co. ships worldwide. All orders are dispatched from the Netherlands using reliable shipping carriers.

Please note that all delivery times are estimates and apply after your order has been processed and dispatched.

1. Processing & Dispatch

• Orders are typically processed within 1 business day.

• Processing times may vary during busy periods, promotions or collection launches.

• Once dispatched, you will receive a shipping confirmation with tracking information.

2. Delivery Times

Estimated delivery times after dispatch:

• Netherlands: 1–2 business days

• Europe: 3–8 business days

• United Kingdom: 4–8 business days

• Rest of World: Varies by destination
  

3. Shipping Costs

• Free shipping on orders over €50 within Europe.

• For orders below €50, shipping costs are displayed at checkout.

• For all other international destinations, shipping costs are calculated at checkout.

4. Import Duties & Taxes

International orders shipped outside the European Union may be subject to additional import duties, taxes and VAT.

• These charges are determined by local customs authorities.

• The customer is responsible for any additional import-related charges not collected at checkout.

• Aley &Co. does not cover or reimburse additional import charges.

• Import charges may vary depending on the destination and order value.

United Kingdom:

• Orders of £135 or less: applicable UK VAT is collected at checkout.

• Orders above £135: import VAT, customs duties and handling fees may be charged upon import and are the customer's responsibility.

5. Customs & Refusal Policy

If a shipment is refused or import duties and taxes remain unpaid:

• The parcel may be returned, abandoned or destroyed by customs or the shipping carrier, potentially resulting in a total loss.

• If the parcel is returned, additional shipping, customs and handling fees may apply.

• These additional costs may be deducted from any eligible refund, where permitted by applicable law.

• Any refund remains subject to applicable consumer protection laws.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, we will initiate an investigation with the shipping carrier.

• Aley &Co. will assist you in resolving the issue.

• Investigation and resolution times may vary depending on the carrier.

• Your statutory consumer rights remain unaffected.

7. Contact

For any shipping-related questions, please contact here or at:

info@aleyandco.com