Return Policy

1. Return Period

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

2. Return Conditions

To be eligible for a return, your item must:

Be in the same condition as received (yes you can fit it ofcourse)
Be unworn or unused (yes you can fit it ofcourse)
Have all original tags attached
Be in its original packaging

3. How to Start a Return

To initiate a return, please contact us here

Please note that returns sent without prior approval will not be accepted.

4. Return Process

If your return request is approved, we will provide:

A return shipping label
Instructions on how and where to send your package

A fixed fee of €9.99 will be deducted from your refund to cover return shipping, handling, and restocking costs. This fee applies to all returns, regardless of your location.

5. Returns for UK customers

Additional Conditions for United Kingdom (UK)
Returns For customers returning items from the United Kingdom, the following additional conditions apply:

Customer Responsibility:
Customers are responsible for properly packaging and dispatching their return shipment, following the provided shipping instructions and ensuring that all required customs documentation is accurate and complete.

Customs Clearance & DDP:
Return shipments must be arranged using Delivered Duty Paid (DDP) terms where required by our return instructions. Any applicable customs duties, import taxes, and customs clearance charges must be settled in advance through the shipping provider to prevent additional charges upon arrival in the Netherlands.

Additional Charges:
Any additional customs-related costs arising from an incorrectly declared or improperly arranged return shipment may be the responsibility of the customer, to the extent permitted by applicable law. Such charges are not included in the standard €9.99 return shipping fee.

Delays & Rejected Shipments:
Aley &Co. is not responsible for delays caused by inaccurate customs documentation or the customer's failure to follow the provided return instructions. If a shipment is delayed, held, or rejected by customs, we will assess the circumstances and assist where reasonably possible. Any resulting costs or liability will be determined in accordance with applicable consumer protection laws.

Proof of Return:
Customers must retain their proof of shipment and tracking information until their return has been processed.

These conditions do not affect your statutory cancellation rights or your rights regarding faulty, damaged, or incorrectly supplied goods. Any refunds will be processed in accordance with applicable consumer protection legislation.

6. Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

7. Non-Returnable Items

The following items cannot be returned:

Sale items (can be exchanged)
Gift cards
Custom or personalized products

If you have any questions about a specific item, please contact us.

8. Exchanges

To exchange an item, we recommend returning the original item first. Once your return is accepted, you can place a new order for the desired item.

9. European Union – Right of Withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Items must still meet the return conditions outlined above.

10. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method, minus the applicable €9.99 return shipping, handling, and restocking fee
Processing time is up to 10 business days

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 14 days have passed since approval, please contact us at info@aleyandco.com.